Partner Satisfaction Score (PSS) is a key metric used to measure the overall satisfaction of partners with a specific company or program. It evaluates various aspects of the partnership, including communication, support, profitability and overall experience. By regularly assessing PSS, companies can identify areas for improvement and optimize their partner programs to foster stronger, more productive relationships built on trust.

A high PSS indicates that partners are satisfied with their collaboration, perceive value in the partnership and are likely to continue working together. Conversely, a low PSS suggests potential issues that need to be addressed to maintain partner loyalty and drive business growth.

To calculate PSS, companies typically use surveys or questionnaires to gather feedback from partners. These surveys can include both quantitative and qualitative questions to gain a comprehensive understanding of partner satisfaction.