9 Customer Support Vendors in the PartnerStack Marketplace to Watch in 2026

The days of customer service as simply ticket queues and shared inboxes are behind us.

Now, we’ve got AI and automation to help support teams drive retention and better understand product feedback. This means that any customer support vendor hoping to win new business has to be able to show its ability to speed up support processes and grow revenue.

And they’ve got to do it all without skimping on quality.

Modern support platforms that can achieve these goals play a huge role in the lifetime value of your loyal customers.

How do you help your partners find those customer support platforms?

That’s where PartnerStack comes in.

We’ve selected 9 customer support platforms with some of the best partner programs to consider in 2026. 

What is a customer support partner program on PartnerStack? 

In case you haven’t worked with us yet, here’s how a customer support partner program works on PartnerStack: 

You can earn revenue by recommending or referring customer support tools to your audience, clients or networks. In short, the programs reward you, the partner, for helping businesses find new platforms that will improve the quality of their customer experience.

Most common use cases that partners can support 

• Implementation of a help desk and/or shared inbox solutions 
• Setting up call routing and cloud phone systems
• Supporting engagement on WhatsApp and messaging systems
• Launching surveys and feedback programs

How programs work on PartnerStack

Here’s the basic, step-by-step process:

1. Partners get a tracked referral link to share with their audience
2. Vendors will provide assets like messaging, campaigns and enablement resources 
3. Performance is tracked in a centralized partner dashboard
4. Commissions and payouts are automated based on verified conversions

You might also like: 10 star B2B SaaS partner programs in the PartnerStack Network for 2026.

Customer support vendors in the PartnerStack Marketplace to watch in 2026

Vendor: Tidio LLC

Category: Live chat, AI chatbot, help desk

Best for: Small to medium businesses and those in eCommerce hoping to bring together automation and live chats

Commission structure: Earn up to 30% recurring revenue with performance bonuses

Tidio is a customer service platform based on communication. Businesses can take advantage of AI chatbots and rely on real-time chats when the situation calls for it. That way, teams can manage conversations across a number of channels, all from a single, centralized inbox, including email, web chats and messaging channels.

Tidio’s AI automation tools allow businesses to take care of common questions quickly and accurately, so both ticket times and ticket volume drop. You can create workflows to qualify leads or answer FAQs. Then, when necessary, you can have important conversations routed to the right agent. 

This platform is ideal for growing brands and digital-first businesses because of its balance of automation and human support. That way, you can scale without having to hire more people in-house.

Vendor: Help Scout 

Category: Shared inbox, help desk, knowledge base

Best for: Support teams looking for simple solutions and easy communication for their customers

Commission structure: 15% of every deal closed (1–10 customers referred in last 3 months), 20% (11+ referred)

The purpose of Help Scout is to make customers feel more like they’re working with an email system than a ticketing system. You and the platform will share an inbox, so your customers get personal support, but your team gets structure on the back end.

The tools that make this system possible include knowledge base management, reporting dashboards and automation rules. This allows you to streamline your workflows, so your agents don’t get overwhelmed.

If your goal is to maintain a human tone while keeping your operations running smoothly, Help Scout offers a lightweight help desk platform that will scale with you and keep everything simple.

Vendor: Ruby 

Category: Virtual receptionist and live chat solutions

Best for: Businesses with a high focus on service that need live phone coverage 

Commission structure: $150 per referral that signs up

With Ruby, you’ll get a team of receptionists at your service, and for your customers’ service. This platform is the opposite of automation and AI. Instead, its power lies in real, live human interactions for inbound calls, chats and scheduling appointments. 

For small and mid-sized businesses trying to scale while supporting customers to maintain loyalty, Ruby gives you that consistent call coverage. So you don’t have to hire a team of receptionists in-house, full-time. 

If you want to have your calls answered professionally and routed to your in-house staff when appropriate, Ruby will protect your revenue opportunities and still deliver strong first impressions.

Vendor: Aircall

Category: Cloud-based phone system

Best for: Support and sales teams in the field or across various locations 

Commission structure: $75 per qualified lead

Aircall is a business phone system based in the cloud that uses VoIP (Voice over Internet Protocol). With this platform, companies can manage, record and analyze all voice calls, SMS and WhatsApp messages all from a centralized app. This means you can integrate over 250 tools, like your CRM and helpdesk software. 

Aircall offers call routing, IVR systems, real-time analytics and call monitoring, so you can streamline your customer support and enhance your sales outreach. Without having to set up an entire helpdesk filled with in-house employees, you can improve the productivity of your team by leaps and bounds.

If your teams are relying heavily on voice support, Aircall lets them take calls from anywhere through the app, and you can scale your call operations without the classic hardware constraints. It’s ideal for remote or hybrid situations.

Read more: 10 featured HR tech vendors in the PartnerStack Marketplace (2026 edition).

Vendor: KrispCall Communications Inc 

Category: Cloud telephony and virtual numbers

Best for: Businesses using voice communication on a global scale

Commission structure: 30% lifetime commission on workspace subscriptions (plus extra earnings for additional members)

KrispCall is a platform that lets your teams manage inbound and outbound calls via the internet instead of traditional phone infrastructure. Much like Aircall, KrispCall provides your team with telephony solutions with virtual numbers across the globe. 

With this platform, you’ll get call recording, analytics and CRM integrations. Your team can then centralize your calls as well as the data you get from those calls. 

If you’re serving international markets and customer support is a large part of your success metrics, KrispCall makes global phone calls simple — and you don’t need a physical office in each location.

Vendor: Wati

Category: WhatsApp business communication platform

Best for: Any business placing customer engagement via WhatsApp at the center

Commission structure: 20% commission on subscription revenue for the first two years

Wati.io is operated by Clare.AI. Wati.io is a WhatsApp business API as well as a low-code customer-engaged SaaS platform. It allows companies to automate, market and sell to customers directly via WhatsApp via a shared inbox.

Features on the platform allow you to manage support tickets and send out notifications on WhatsApp while also automating simple responses. This means your teams can assign conversations and build chatbot flows that are specific to various types of interactions.

If your company is operating in a region where WhatsApp is the primary communication channel, Wati provides structured support within its messaging environment. And it will scale with you as you grow.

Vendor: SurveySparrow 

Category: Customer feedback and survey platform

Best for: Organizations that aim to measure their customer satisfaction and monitor customer loyalty

Commission structure: 25% of every sale, recurring over the lifetime of the customer

SurveySparrow creates engaging, conversational surveys, forms and polls that make customers feel like they’re simply chatting. In reality, they’re providing valuable feedback on products and services that the platform will collect and analyze for you.

The platform’s focus is on improving your customer engagement rates through surveys that feel like easy conversations. Your team can automate feedback requests to go out after every interaction, purchase or onboarding milestone.

If you’re hoping to tie service performance to your customers’ feelings about your brand, SurveySparrow builds a structured feedback layer into your customer journey.

Vendor: CloudTalk 

Category: Cloud call center software

Best for: Support teams with high call volumes and advanced routing needs

Commission structure: Up to 25% MRR revenue share for a lifetime

CloudTalk is a call center in the cloud. It helps teams manage large call volumes through smart call routing and queue management. You’ll also get real-time analytics and integrations with your existing help desks and CRM systems.

In the cloud, your supervisor can monitor live calls. This level of oversight means you can analyze your agents’ performance and track your KPIs through CloudTalk’s reporting tools.

If you’re scaling your organization, and call volume is getting out of control, CloudTalk gives you structured call management alongside operational visibility. And you don’t need a physical office for any of it.

Vendor: Gorgias

Category: eCommerce help desk

Best for: Online retailers looking for more support with multichannel infrastructure 

Commission structure: Up to 20% of every sale made

Gorgias is specifically designed for eCommerce brands. It brings together all of your customer conversations from across email, live chat, social media and SMS. And it does this while integrating directly with your eCommerce platform.

From the platform, your agents can view order details and modify subscriptions. They can even process refunds within the interface.

If you’re running an eCommerce business and you’re hoping for more operational efficiency and faster resolution times, Gorgias will connect your support workflow directly to the appropriate action.

See also: 12 sales tech vendors in the PartnerStack Marketplace to watch in 2026.

Which customer support vendor should you partner with in 2026?

By now, you know that figuring out which of these vendors is right for you comes down to way more than simply comparing features.

Here are some considerations to factor in when deciding: 

Channel alignment

Where do your customers communicate?

• Web chat
• Email
• Phone
• WhatsApp
• Social media

From there, pick a vendor most aligned with your critical channel. 

Automation or human touch? 

Some of these platforms prioritize AI automation. Others focus on live human interaction.

Think of your: 

• Ticket volume 
• Average response time
• Staffing constraints 
• Customer expectations

Finding the right balance will depend, of course, on how you position your brand, and what kind of capacity you have for your operations. 

Ease of integration 

You’ll also want to realize that customer support doesn’t exist in a vacuum. You’re working within several systems, so you want your chosen vendor to be able to integrate with your: 

• CRM systems
• eCommerce platforms 
• Marketing automation tools
• Internal collaboration tools

When you can integrate your systems, you can cut down on manual labor, so your team isn’t constantly switching between apps. 

Reports and insights

Data and insight are everything today. You’ll need your customer support vendor to do more than simply support your customers. You also want to know what that support looks like, how well it’s going, and whether you’re improving. 

Look for platforms with dashboards and exportable insights, so you can count on cross-functional reporting. 

Will it scale with you? 

And, of course, any vendor worth its money is going to be able to scale with you. 

Where do you think you’ll be in the next one to two years? Can the vendor grow alongside you? 

A platform that works for your small team now may not support your larger team later. 

Make sure it can.

How PartnerStack helps partners promote support tools

In the end, the PartnerStack Marketplace is here to connect B2B companies with partner programs across categories that help you grow. This includes customer support. 

When you help businesses improve customer support by promoting the right tools, you can:

• Expand their distribution through affiliates 
• Structure their referral and reseller programs
• Get clear attribution and commission management 
• Gain access to a network of growth-oriented businesses 

Customer support is a foundation for strong business relationships, and it plays a large role in retention in 2026. Revenues and brand differentiation are only going to depend more and more on how customers feel about their vendors.

In 2026, customer support is a driver of business performance.